Calling 911 is a service that we may have to use -– fortunately or unfortunately – at least once in our lives. But imagine a scenario where you pick up the phone during an emergency and don’t understand the language on the other line. This would not just be nightmare for many non-English speakers in… [Read More]
911 Dispatcher Maricela Ceballos’ Spanish-language Skills Keeps Her Fulfilled at Work
First responders have a unique role in that they appear at the site of an emergency to render aid way before anyone else. But in most situations fire, police and even paramedic services aren’t the first to be in contact with potential victims — the 911 dispatchers are. But what happens if the dispatcher and… [Read More]